Archive for November, 2010

Welcome to Camella, the third member of the WR team!

Wednesday, November 17th, 2010

We’re delighted to welcome Camella Tierney to the Writer’s Residence team.

Camella will be helping us with our customer support.

I’ve worked with Camella for the past year on another project and she’s one of those rare people who really gets what it means to look after customers.

-Tim

Sorry for the bumpy ride…

Tuesday, November 16th, 2010

Hi folks,

Over the past few hours our servers were intermittently inaccessible.

This was due to a distributed denial of service attack launched against our domain name server provider.

Though they have 5 different servers in different data centres the vast number of computers involved in the attack made it impossible at times to look up the location of Writer’s Residence.

Basically a whole bunch of computers controlled by a bad guy overwhelmed their servers with requests.

We’re sorry. We’ve moved to a new domain name service provider which has solved the problem.

If you have any questions get in touch support@writersresidence.com.

HOWTO: Adding a video clip to a writing sample

Friday, November 12th, 2010

We often get queries about adding video clips to Writing Samples.

For this we recommend using a specialist video hosting service like YouTube or Vimeo, they’re specially geared up to host video, both encoding it nicely for the web and they have lots and lots of bandwidth so your videos will load quickly on your reader’s computers.

To add a video into your Writer’s Residence site follow the steps below:

1. Create an account at a video hosting provider

2. Upload your video

3. Find the embed code they supply for putting a video in another site

4. Log in to Writer’s Resisdence and add that embed code into the body of your new writing sample and fill out the rest of the fields

5. Click save and view your writing sample.

Hope this helps and as ever, do get in touch if you have any questions.

Thanks,

-Tim